How SBD transformed its readiness training and reduced employee onboarding costs by 54%

Stanley Black & Decker

Red three draw toolbox.

A longtradition of craftsmanship

Since 1843, Stanley Black & Decker has provided the tools and innovative solutions that customers trust to get the job done. The Craftsman® brand was acquired from Sears Holdings in 2017, along with the Sedalia manufacturing plant in Missouri, where about 800 employees skillfully manufacture select Craftsman metal storage products.

The highly skilled process within the 900,000 ft2 facilities is optimized for efficiency, quality, and speed so that Stanley Black & Decker can respond to continually evolving consumer needs, stay ahead of competitors, and adapt to the challenges of a changing workforce.

Challenge 1 — Capture and Transfer Technical Know-How

The retirement rate in the U.S. has remained consistent, leading to a continual need for new hires. Preserving the knowledge of team members with 30+ years of experience became a priority for their training teams.

The training and development team was eager to capture the valuable technical know-how of these senior technicians so that new hires could benefit from it before these experienced employees departed.

For new team members, there’s a lot to learn: to be considered proficient, they must master 25 discrete processes. But the existing traditional training methods and written SOPs required substantial learning time and significant oversight by subject-matter experts—diverting them from their own tasks.

Challenge 2 — Attract and Retain Tomorrow’s Workforce

To foster innovation, Stanley Black & Decker recognizes that today’s millennial workforce is motivated by careers that offer development and growth along with utilizing technology they’re familiar with.

“What does this job entail?” is a common question during a recruitment interview. With DeepHow, the recruitment team can give prospective workers a better understanding of job requirements.

This means new associates are better prepared for the task, resulting in lower turnover rates of first-time workers.Stanley Black & Decker needed a scalable, practical solution to help new associates acquire the skills they need today, and then to build on those skills so they can assume new responsibilities.

Workplace readiness is a pressing challenge for skilled trade organizations

Creating a workplace readiness action plan is the necessary first step to upskilling new talent and capturing know-how from your most experienced team members. Download our expert guide and build your action plan today.

Get the Guide